Complaints
It can always happen that something does not go exactly as planned. Of course, we do our best to resolve any problems as quickly and as well as possible.
Do you have a complaint about a product, an order, or our service? Then we advise you to first make your complaint known to us.
You can send your complaint by email to:
If possible, state your name, order number, and a clear description of your complaint. Any photos or other relevant information can be sent along directly.
We will handle your complaint as soon as possible and aim to respond with substantive content within 14 days. If we need more time to handle your complaint, we will let you know.
Does our handling of your complaint not lead to a solution? Then you can submit your dispute for mediation via WebwinkelKeur.
Click here to go to the disputes page of WebwinkelKeur.